Description

Overview:

As a Business Expert at Apple, you are a trusted advisor to business customers—from startups to established enterprises. You help them discover how Apple solutions can transform the way they work. By understanding their business goals and challenges, you craft tailored solutions, foster long-term relationships, and contribute to Apple's growth in the business segment.

Key Responsibilities:

• Proactively connect with new and existing business customers, identify needs, recommend solutions, and close sales.
• Showcase how Apple and third-party solutions enhance workflows, productivity, and business growth.
• Collaborate across the store to run business sessions, workshops, and events.
• Act as the go-to mentor for the store team on all business-related customer needs and offerings.
• Maintain accurate customer records using CRM tools to support long-term account management and planning.
• Provide exceptional customer service, and support other areas of the store when needed.
• Contribute to an inclusive and collaborative store culture.

Minimum Qualifications:

• Availability to work flexible retail hours, including nights, weekends, and public holidays.
• Experience in retail, sales, or a business-customer-facing role.
• Familiarity with Apple products, services, and the Apple ecosystem.

Preferred Qualifications:

• Demonstrate a strong track record in sales or business development.
• Communicate persuasively with diverse audiences, from small business owners to executives.
• Stay composed and make effective decisions in fast-paced, deadline-driven environments.
• Apply strong organizational skills, prioritize tasks, and respond quickly to customer needs.
• Possess a deep understanding of Apple technologies and industry trends that influence business operations.
• Quickly learn and adapt to new tools, systems, and workflows.

Ideal Candidate:

• A confident, knowledgeable business consultant with strong interpersonal skills.
• Comfortable with B2B sales, identifying solutions, and managing accounts.
• Excels at customer relationship building, presenting Apple as a strategic partner.
• Acts as a mentor and leader within the store to promote business thinking.